How we charge
This page will not give you a price, and it will tell you exactly why. What it does give you is the part that is genuinely hard to find elsewhere: how the commercial relationship is shaped, so you know what you would be agreeing to before you spend a call finding out.
A recurring monthly fee, scoped to the number of users and devices we look after and the systems that sit behind them.
Predictable and the same every month, which is the point — the alternative is only paying attention to your network when it is already costing you a day.
A fixed price against a written scope, quoted after discovery. Larger builds are split into stages, each priced and agreed before it starts.
If discovery reveals the job is materially different from what it looked like, you get told then — not at the end.
A one-off fixed fee for a review of your network, endpoints, backups, and access, ending in a written findings document that is yours to keep.
Charged, not free — a free audit is a sales call wearing a lab coat, and its findings tend to line up suspiciously well with what the auditor sells. Paying for it is what makes the report yours and the advice worth reading.
Billed for time spent, at a rate agreed before work starts.
Honest about the trade-off: hourly is the most expensive way to buy IT over time, because nobody is being paid to stop the problems happening.
Because a number here would be a guess about your business, and you would rightly hold us to it. What a network costs depends on how many people and sites there are and what condition the equipment is in; what software costs depends on what it has to do. We would rather ask a few questions and give you a real figure than publish one that turns out to be wrong in either direction.
Usually, yes. Once we know roughly how many people and locations are involved and what is currently in place, we can indicate the range an engagement like yours normally lands in, and say plainly what would move it up or down. That costs you a conversation.
No. Working out what you need and whether we are the right fit is a normal part of doing business, and we do not bill for it. What is charged is the formal assessment — the on-site review that produces a written findings document — because that is real work that produces something you keep.
Third-party costs are yours and are always shown separately rather than marked up quietly: hardware, software licenses, internet circuits, and cloud subscriptions. If we recommend something we would earn from, we tell you that when we recommend it.
Sometimes, and it depends entirely on volume. Self-hosting trades a per-token bill that scales with use for infrastructure that costs the same whether you use it heavily or not. At low volume, cloud is usually cheaper; past a certain point, self-hosting wins, and the privacy benefit may matter to you regardless. We will do that arithmetic with your numbers rather than assert it.
The how we work page covers what happens between your first message and work starting.
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